Information We Collect

When you interact with our website, book a tour, contact us, or leave comments, we may collect certain personal information including:

• Name and surname
• Email address
• Phone or WhatsApp number
• Booking and travel details
• IP address and browser information
• Any information voluntarily submitted through forms or messages

This information is collected solely for communication, booking management, customer support, website security, and service improvement purposes.

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Comments

When visitors leave comments on the website, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent to help detect spam and maintain website security.

An anonymized string (hash) generated from your email address may be shared with the Gravatar service to determine whether you use it. The Gravatar privacy policy can be found at:

Gravatar Privacy Policy

Once your comment is approved, your profile picture may become visible publicly next to your comment.

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Media Uploads

If you upload images to our website, we recommend removing embedded location data (EXIF GPS) before uploading. Visitors to the website may be able to download and extract location information from publicly accessible images.

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Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used to:

• Remember your preferences and login details
• Improve website performance
• Analyze visitor behavior and traffic
• Enhance booking and browsing experience

If you leave a comment, you may choose to save your name, email, and website information in cookies for future convenience.

Temporary cookies may also be used to test browser compatibility and manage login sessions securely.

You can disable cookies through your browser settings at any time.

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Embedded Content From Other Websites

Some pages on our website may include embedded content such as videos, maps, social media feeds, or articles from third-party websites.

Embedded content behaves exactly as if the visitor accessed the external website directly. These third-party services may collect data, use cookies, and monitor interactions according to their own privacy policies.

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How We Use Your Data

Your information is used strictly for legitimate business purposes, including:

• Processing bookings and tour requests
• Communicating with travelers
• Providing customer support
• Improving our website and services
• Preventing fraud and ensuring website security

We do not sell, rent, or share your personal information with third parties for marketing purposes.

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Data Retention

Comments and related metadata may be stored indefinitely to improve moderation and follow-up communication.

If users register on our website (if applicable), personal information provided in user profiles may also be stored securely. Users may request access, correction, or deletion of their data where legally permitted.

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Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for certain data processing activities

To submit a privacy-related request, please contact us directly through our website or official communication channels.

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Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

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Spam Detection & Security Monitoring

Visitor comments and certain website activities may be checked through automated spam detection and website security services to help maintain the safety and integrity of our platform.

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Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through:

Walking2Istanbul Contact Page