Opening Hours: 8am - 6pm ( GMT +3 ) 
At Walking2Istanbul, we are committed to providing a smooth, transparent, and traveler-friendly booking experience.
As a boutique tour operator under IZ International Tourism (TÜRSAB License No: 14791), we understand that travel plans can sometimes change unexpectedly. This Refund & Cancellation Policy explains the conditions related to cancellations, refunds, rescheduling, and service adjustments.
Tour Cancellations by Guests
Guests may cancel their booking under the following conditions:
- Free cancellation up to 48 hours before the scheduled tour time
- Cancellations made within less than 48 hours may become partially or fully non-refundable depending on operational commitments, guide reservations, transportation arrangements, or third-party ticket purchases
For private tours, customized experiences, or special event bookings, separate cancellation conditions may apply and will be clearly communicated during the booking process.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Eligible cancellations made within the free cancellation period
- Duplicate charges or payment errors
- Inability to operate the tour due to weather, safety, operational, or force majeure conditions
- Service-related issues evaluated and approved by management
Approved refunds are generally processed back to the original payment method within several business days, depending on banking and payment provider processing times.
Non-Refundable Situations
Refunds may not be available in the following cases:
- Last-minute cancellations outside the free cancellation period
- No-shows or missed meeting times
- Delays caused by flights, cruise schedules, or personal travel arrangements not communicated in advance
- Entrance tickets, museum reservations, or third-party services already purchased on behalf of the guest
- Customized or specially arranged private services that cannot be resold
Tour Modifications & Rescheduling
We understand that flexibility matters while traveling.
Whenever operationally possible, we will do our best to accommodate date changes or rescheduling requests. Approval depends on guide availability, operational capacity, and timing of the request.
Cancellations by Walking2Istanbul
In rare situations, Walking2Istanbul reserves the right to cancel or modify a tour due to:
- Extreme weather conditions
- Safety concerns
- Government restrictions
- Operational limitations
- Insufficient participation for small group tours
- Force majeure events beyond our control
In such cases, guests may be offered:
- A full refund
- An alternative date
- A comparable replacement tour
Payment Disputes & Chargebacks
If you experience any issue related to your booking or payment, we strongly encourage you to contact us directly before initiating a chargeback or payment dispute.
We are committed to resolving concerns fairly, quickly, and professionally.
Processing Times
Refund processing times may vary depending on:
- Banks
- Credit card providers
- International payment systems
- Currency conversion procedures
Please allow additional time for international transactions.
Contact Us
For questions related to cancellations, refunds, or booking modifications, please contact us through: