Welcome to Walking2Istanbul.

These Terms & Conditions govern the use of our website, services, bookings, and experiences operated by IZ International Tourism, a licensed Turkish travel agency registered under TÜRSAB License No: 14791.

By accessing our website or booking any tour or service, you agree to comply with the following terms and conditions.

1. Company Information

Walking2Istanbul is operated by:

IZ International Tourism
TÜRSAB License No: 14791
Türkiye

We specialize in private tours, boutique walking experiences, cruise-friendly excursions, and customized travel services within Türkiye.

2. Acceptance of Terms

By using this website or booking a service with Walking2Istanbul, you confirm that:

• You are at least 18 years old or have permission from a legal guardian
• The information you provide during booking is accurate and complete
• You accept these Terms & Conditions in full
• You understand that participation in tours involves certain inherent travel-related risks

If you do not agree with these terms, please do not use our services.

3. Booking & Reservation Policy

All bookings are subject to availability and confirmation.

A reservation becomes officially confirmed only after:

• Written confirmation from Walking2Istanbul
• Receipt of any required payment or deposit
• Agreement to the applicable cancellation conditions

We reserve the right to refuse or cancel bookings in cases involving:

• Fraudulent activity
• Incomplete payment
• Safety concerns
• Operational limitations
• Abuse toward staff or guides

4. Pricing & Payments

All prices displayed on our website are subject to change without prior notice unless a booking has already been confirmed.

Prices may vary depending on:

• Seasonal demand
• Availability
• Entrance ticket costs
• Exchange rate fluctuations
• Transportation or operational requirements

Payments may be accepted through:

• Credit/debit cards
• Online payment links
• Bank transfers
• Approved third-party booking platforms
• Cash payments where applicable

Guests are responsible for any bank fees, currency conversion charges, or international transaction costs.

5. Cancellation & Refund Policy

Cancellation and refund conditions are governed by our Refund & Cancellation Policy.

Generally:

• Free cancellation may be available up to 48 hours before the tour
• Last-minute cancellations or no-shows may be non-refundable
• Special conditions may apply for customized private tours or ticketed services

Refund processing times may vary depending on banking systems and payment providers.

6. Tour Modifications

Walking2Istanbul reserves the right to modify itineraries, schedules, meeting points, or operational details when necessary due to:

• Weather conditions
• Traffic or transportation disruptions
• Museum or attraction closures
• Government regulations
• Safety concerns
• Operational requirements

Any significant changes will be communicated to guests as early as reasonably possible.

7. Guest Responsibilities

Guests are responsible for:

• Arriving at the meeting point on time
• Providing accurate contact information
• Following guide instructions and local regulations
• Respecting cultural, religious, and historical sites
• Ensuring they are physically capable of participating in walking activities

Walking2Istanbul is not responsible for issues arising from:

• Missed departures
• Personal negligence
• Failure to follow instructions
• Loss of personal belongings

8. Health & Safety

Participation in tours is voluntary and undertaken at the guest’s own responsibility.

Guests should inform us in advance about:

• Medical conditions
• Mobility limitations
• Dietary restrictions
• Any condition that may affect participation

We reserve the right to refuse participation if a guest’s condition may create safety risks for themselves, the guide, or other participants.

9. Limitation of Liability

Walking2Istanbul and IZ International Tourism shall not be held liable for:

• Delays caused by airlines, cruise companies, weather, or third parties
• Loss, theft, or damage of personal belongings
• Injuries, accidents, or unforeseen events occurring during travel activities
• Force majeure events including natural disasters, political events, strikes, pandemics, or governmental restrictions

Our liability is limited to the amount paid directly for the booked service where legally applicable.

10. Intellectual Property

All content on this website, including:

• Text
• Logos
• Images
• Tour descriptions
• Graphics
• Branding materials

is the property of Walking2Istanbul and may not be copied, reproduced, or distributed without written permission.

11. Website Usage

Users agree not to:

• Attempt unauthorized access to the website
• Upload malicious software or harmful content
• Misuse booking systems or communication forms
• Engage in fraudulent or abusive activity

We reserve the right to restrict access to users violating these conditions.

12. Privacy & Data Protection

Use of this website is also governed by our Privacy Policy.

We are committed to protecting customer information and handling personal data responsibly and securely in accordance with applicable data protection standards.

13. Third-Party Services

Some tours or website features may involve third-party providers, including:

• Museums
• Transportation companies
• Payment processors
• External booking platforms

Walking2Istanbul is not responsible for the independent policies or actions of third-party providers.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws and regulations of the Republic of Türkiye.

Any disputes arising from the use of our services shall fall under the jurisdiction of the competent courts and authorities in Türkiye.

15. Contact Information

For questions regarding these Terms & Conditions, bookings, or legal matters, please contact us through:

Walking2Istanbul Contact Page